Frequently Asked Questions
Satisfaction Guaranteed
Your satisfaction is our main goal. We want to make sure your event is the very best it can be. We want to make you a customer for life. If you do encounter any problems, Please contact us immediately at 941-661-0890.
Privacy
Your privacy is important to us. Your personal information will, under no circumstance, ever be sold or otherwise distributed.
Delivery
Free Delivery is included with your rental within the cities listed. Contact us for delivery charges if your area is not listed.
Sales Tax
Rental fees do not include sales tax of 7%.
Additional Fees
We charge an additional fee when water is used on a dry unit. This fee is for clean up and drying of the equipment that WAS NOT rented as wet.
A $20 fee will be assesed for any returned checks.
How do I reserve a moonwalk?
Call us at 941-661-0890 to speak to a Do the Happy Bounce representative or
What are the rental hours?
Deliveries are between 7 AM and 7 PM. These times may change under certain circumstances.
How long is the rental for?
The standard rental of the inflatable is up to 6 hours, it will be set-up and ready for the full 6 hour time. When booking online the “start” time is the time we will have it set-up by. Typically we arrive an hour prior to the rental to set-up, times vary depending on our schedule but if an earlier set-up time is necessary we will call a day ahead to confirm someone will be home to accept delivery.
Are Moonwalks safe?
Yes, they are designed with safety first. They are made from a fire retardant material with safety netting all around. If you follow the rules provided, these units are very safe. All safety rules and guidelines will be reviewed prior to use. All units will be staked into the ground for safety; if the unit will be set up on concrete please make sure to let us know ahead of time so we can provide sand and water bags to secure the inflatable.
How much room will I need?
Depending on which unit you rent, the space will vary. Click on the unit you would like to rent to see the dimensions. We will also discuss this with you prior to your rental.
What if it rains or bad weather?
If you cancel prior to delivery, you will not be charged a cancellation fee, if the weather is determined to be bad. However, once the unit has been delivered, NO REFUND will be made. If you suspect bad weather, we ask that you cancel prior to delivery, or have an alternate indoor space available. In the case of high winds upon delivery, a representative will determine if it is safe to setup the unit. If this occurs, you will be released from any financial responsibility.
Do you deliver in our area?
Call us to find out if we are able to deliver in your area and for current pricing.
What type of payments do you accept?
We accept cash, business check, money order, MasterCard, Visa, American Express, Discover and even PayPal.
Do I need to pay a deposit.
Yes, deposit is required and the amount varies on how many items you wish to rent. You may pay with Visa, MasterCard, American Express or Discover on our website or by phone. The deposit is non-refundable .However, if cancellation is 10 days prior to your event we will charge your credit card account for $50. That $50 can be used in future use within the next year. If the cancellation takes place within 10 days of scheduled event the $50 charge will be applied to credit card on file.
What if I do not have electricity?
Electricity is required to power the blower units. We provide extension cords. The blowers are very efficient (about 14 cents an hour) to operate. If you do not have power available, we offer generator rentals as well.
How far in advance do I need to order?
Rental is on a first come first served basis. It is wise to get your reservations in early to be guaranteed your moonwalk is available. We suggest 2-4 weeks prior to your event. If you do have last minute needs, we will do our best to accommodate you.
Can you provide us a copy of your insurance?
Yes, we can provide you with a copy of our insurance along with an endorsement in the event it is for a county, school or club. Additional charges my apply for endorsements.
Can you set-up in parks?
We are one of the preferred vendors to serve the City of North Port Parks and Recreation & Charlotte County Parks. Please call the Parks and Recreation Office to see what is required. Keep in mind all parks do not have power and will require the rental of a generator.
Can I pickup a moonwalk?
We prefer to deliver all products, so we can place them in an area that allows children to play safely, and ensures the product will not be damaged. Our prices include delivery and setup. Please call us with any questions.
Still have a question? Call or Write: 941-661-0890 or dothehappybounce@aol.com